TSB Bank plc

Financial Ombudsman decision DRN-2160633 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms C complains that TSB Bank plc (TSB) provided poor customer service and it failed to advise her that her credit card debt had been passed on to a debt collection agency.Treatment in financial difficulty

Ms C complains that TSB Bank plc (TSB) provided poor customer service and it failed to advise her that her credit card debt had been passed on to a debt collection agency.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2160633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.