Lloyds Bank PLC

Financial Ombudsman decision DRN-2158744 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

The cheque didn’t clear in a few days - as Ms L anticipated - but took between seven and eight weeks.Payment delayed or failed

Lloyds agreed that Ms L should’ve been told that the cheque would have to be processed by collection – and how long that would take.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2158744.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.