National Westminster Bank Plc

Financial Ombudsman decision DRN-2151602 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

Mrs C went into a NatWest branch to arrange for her late mother’s bank account to be closed.Bereavement and power of attorney

They’re concerned their data may have been breached.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2151602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.