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Bank of Ireland (UK) Plc
Financial Ombudsman decision DRN-2129023 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
they rejected the section 75 complaint without considering the quality of the car and purely by referring to the elapsed warranty and they didn’t respond to Mr S in a timely manner.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2129023.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.