National Westminster Bank Plc

Financial Ombudsman decision DRN-2122630 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr W’s business partner, unfortunately, passed away in May 2019.Bereavement and power of attorney

NatWest provided him with conflicting information on 17 and 19 July 2019 that caused a delay in Mr W opening the new account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2122630.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.