National Westminster Bank Plc

Financial Ombudsman decision DRN-2116957 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr C said this had taken a great deal of time to deal with. He’d made clear that he wouldn’t be making any payments until this was dealt with, and NatWest had threatened to affect his credit file.Credit file reporting

Mr C complains that National Westminster Bank Plc’s staff misled him about the process for clearing security on its web chats.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2116957.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.