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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-2096777 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mrs S complains about Tesco Personal Finance PLC and their decision to decline her application for a top up loan.Irresponsible lending
she was also unhappy with Tesco’s failure to call her back and failing to meet deadlines for communication when handling her complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2096777.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.