TSB Bank plc

Financial Ombudsman decision DRN-2078460 Not upheld

Not upheldoutcome, as published by the Ombudsman

£180redress stated in the decision

Wed Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

The complaint was looked at by one of our case handlers and they felt TSB had done something wrong and Miss S had suffered financial loss as a result of the error as well as distress and inconvenience.Payment delayed or failed

They accepted there had been delays and errors in TSB’s complaint handling but this isn’t a regulated activity and so the recommendation wasn’t taking this into account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2078460.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.