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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-2063131 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
it said it would correct her credit reference fileCredit file reporting
Complaint handling is not a regulated activity and I cannot address the way the bank dealt with Miss A’s complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2063131.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.