Oakwood Homeloans Limited

Financial Ombudsman decision DRN-2062808 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

As a result of contact with Oakwood Homeloans to address some financial concerns, a package was received without the provision of a stamped addressed envelope, subsequent requests were ignored.Complaint handling

The contents of a Subject Access Request (SAR) was received in the post torn and damaged, as a result Mr F is concerned for his personal information.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2062808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.