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American Express Services Europe Limited

Financial Ombudsman decision DRN-2055609 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

B’s email also provided details of its bank account and a payment reference. Mrs O later responded to Amex and said she was offering to continue to maintain the contractual minimum payment.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2055609.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.