National Westminster Bank Plc

Financial Ombudsman decision DRN-2050363 Upheld

Upheldoutcome, as published by the Ombudsman

£61redress stated in the decision

Sat Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

trying to transfer of funds, resulting in him being unable to access his money for a period of some 7 daysIdentity checks and access

Mr B has additional complaints regarding the service he received when he rang NatWest after receiving the first code in the postComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2050363.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.