NewDay Ltd

Financial Ombudsman decision DRN-2047603 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Sep 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr J makes three main complaints about NewDay. He says it told him it was increasing the interest rateInterest and rates

NewDay says it’s entitled to change the interest rate in line with account terms and conditions but accepts the letter was sent in error. It has apologisedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2047603.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.