Barclays Bank UK PLC

Financial Ombudsman decision DRN-2043893 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

He complained about his first call being disconnected, meaning he’d needed to call back again. He was also unhappy he’d been placed on hold without his agreement and he felt he’d been lied to when he asked to be transferred to a supervisor.Complaint handling

He explained all of this had impacted his mental health as he was suffering from anxiety at the time.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2043893.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.