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Provident Personal Credit Limited

Financial Ombudsman decision DRN-2043556 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss G complains that Provident Personal Credit Limited trading at the time as ‘Satsuma’ allowed her to continue to make repayments on her loan, despite it having sold the debt on to a third party.Treatment in financial difficulty

She is unhappy that a default was added to her account on 16 September 2019Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2043556.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.