NewDay Ltd

Financial Ombudsman decision DRN-2033350 Not upheld

Not upheldoutcome, as published by the Ombudsman

£35redress stated in the decision

Thu Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr A complains that NewDay Ltd was wrong to approve him for a Debenhams branded credit card given his medical conditions.Product mis-sold

He’s also unhappy with the service he received when he contacted NewDay directly about his medical circumstances.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2033350.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.