TSB Bank plc

Financial Ombudsman decision DRN-2022051 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He says TSB ignored his complaint but accepts the rent payment was made when he attended a branch.Complaint handling

TSB says it appreciates Mr C's concerns and has apologised for the upset and inconvenience he was caused. It says it appreciates why Mr C thought it was ignoring him and his letters, and says it provided poor service and will pay compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2022051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.