HSBC UK Bank Plc
Financial Ombudsman decision DRN-2020747 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Mr A feels strongly about this matter. And I can understand his concern. Mr A sought to keep HSBC informed of his position and now feels frustrated that his credit file has some adverse entries.Credit file reporting
HSBC upheld part of Mr A’s complaint about the service from the contact centre when Mr A called to discuss the loan. It accepted that the service had fallen short of what was expectedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2020747.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.