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Lloyds Bank PLC
Financial Ombudsman decision DRN-2020109 Not upheld
Not upheldoutcome, as published by the Ombudsman
£16,000redress stated in the decision
Tue Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Miss M complains that Lloyds Bank PLC (Lloyds) mis-sold her a loan.Product mis-sold
She explained that she has a mental health condition which, as confirmed by her doctor, affects her ability to manage her money.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2020109.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.