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Creation Financial Services Limited
Financial Ombudsman decision DRN-2020010 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Creation Financial Services Limited (Creation) gave her incorrect information about a refund to her credit card.Complaint handling
It also had the details on the full statement to show the refund had been made.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2020010.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.