Leeds Building Society

Financial Ombudsman decision DRN-2019609 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

incorrect information about how interest would be calculated when he redeemed his mortgageInterest and rates

Mr S complained to LBS. It said that although he’d been given incorrect information he hadn’t suffered any financial loss as the correct information was confirmed two days later. It upheld his complaint and offered £50 compensation for the inconvenience caused – which Mr S rejected.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2019609.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.