Barclays Bank UK PLC

Financial Ombudsman decision DRN-2015090 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

sent a new debit card to his brother who had been removed from the accountIdentity checks and access

Barclays looked into Mr R’s complaint but didn’t respond until October 2019Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2015090.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.