PRA Group (UK) Limited

Financial Ombudsman decision DRN-2009141 Not upheld

Not upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Fri Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

PRA Group reported missed payments on Mr C’s credit file for October, November and December 2019.Credit file reporting

Mr C complains about the way PRA Group (UK) Limited (PRA Group) has handled his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2009141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.