Capital One (Europe) plc

Financial Ombudsman decision DRN-2004224 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Sep 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr B’s complaint is about the default Capital One (Europe) plc applied to his credit card accountCredit file reporting

He raised a complaint and says he was told that he had been given the wrong information on the call on 19 JulyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2004224.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.