Barclays Bank UK PLC

Financial Ombudsman decision DRN-2003593 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr L’s complaint is about Barclays Bank UK PLC not honouring a rate on a savings product after saying it would be available to him.Interest and rates

Barclays has explained that it took longer to deal with Mr L’s complaint due to it wanting for his transfer to complete and delays in its internal systems. Given this it offered to pay him £250 compensation. I find this reasonable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2003593.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.