Barclays Bank UK PLC

Financial Ombudsman decision DRN-1998987 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

it did acknowledge it hadn’t responded to his complaint promptly.Complaint handling

I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1998987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.