Lloyds Bank PLC

Financial Ombudsman decision DRN-1987414 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He’s disappointed with the way the bank treated him when he reported the matter.Complaint handling

Mr C complains about the poor service he received from Lloyds Bank PLC after he was the victim of fraud.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1987414.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.