HSBC UK Bank Plc
Financial Ombudsman decision DRN-1979518 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
our initial confusion over the essence of the complaint – and therefore our jurisdiction – resulted in Mr T not receiving the level of service to which we aspireComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1979518.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.