Stagemount Limited
Financial Ombudsman decision DRN-1965650 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
I would also reasonably expect Quidmarket, as a responsible lender, to also take into account what Mr W has told it about the impact this matter had on his mental health and well-being.Treatment in financial difficulty
Mr W says that overall, he had to make several calls to Quidmarket to sort the matter out and he received further communications about his account being in arrears that upset him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1965650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.