TSB Bank plc

Financial Ombudsman decision DRN-1945104 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Fri Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Miss A has complained that TSB Bank Plc sent her replacement bank card to an old address.Identity checks and access

TSB has recognised that it has provided poor service to Miss A.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1945104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.