National Westminster Bank Plc

Financial Ombudsman decision DRN-1936423 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains National Westminster Bank Plc (“NatWest”) irresponsibly approved two loans despite being aware he had mental health issues.Irresponsible lending

Mr B has a mental health problem that can affect his behaviour and in turn, his ability to manage his finances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1936423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.