Virgin Money plc
Financial Ombudsman decision DRN-1936047 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss E complains that Virgin Money plc gave her incorrect information about the arrears on her credit card account, then failed to correct its own error for some time, which meant her credit file was affected for longer than it should’ve been.Credit file reporting
Miss E then tried to complain about this, but Virgin didn’t take any action on her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1936047.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.