Santander UK Plc
Financial Ombudsman decision DRN-1929164 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Tue Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
In the course of trying to find out what had happened, and why, Mr H was given a range of telephone numbers to call. On more than one occasion, he was given the wrong number. When he did call, advisers were unable to help and, when they called him, were unprepared.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1929164.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.