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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-1924470 Upheld
Upheldoutcome, as published by the Ombudsman
£5,658redress stated in the decision
Wed Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
remove any adverse data relating to the finance agreement from her credit file;Credit file reporting
The complaint Mrs W has complained to Volkswagen Financial Services (UK) Limited about the quality of a car supplied to her through a Hire Purchase agreement.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1924470.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.