Gain Credit LLC

Financial Ombudsman decision DRN-1910345 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Drafty had a responsibility to treat Mr W fairly and with forbearance when it became aware of his financial problems.Treatment in financial difficulty

Drafty shouldn’t have charged interest on Mr W’s account after 24 October 2017.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1910345.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.