Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-1909354 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

As Mr J is still experiencing financial difficulty he may find it helpful to seek support from an organisation that helps with this type of situationTreatment in financial difficulty

he says it has not taken his mental health into account when pursuing him for a shortfallSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1909354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.