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National Westminster Bank Plc
Financial Ombudsman decision DRN-1904693 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I accept that Mr S ought to have been told when he attended the NatWest branch that he couldn't pay the travellers cheques into his account as they were not payable to him and not in his name.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1904693.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.