TSB Bank plc

Financial Ombudsman decision DRN-1901615 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

TSB looked into Mr B’s complaint and issued its final response in February 2019. It apologised for the delay in replying to Mr BComplaint handling

I understand, through Mr B’s representative, that Mr B has some mental health problems, that causes him distress when dealing with businesses.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1901615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.