TSB Bank plc

Financial Ombudsman decision DRN-1901504 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

failed to send him a new debit card and personal identification number (‘PIN’) for his current accountPayment delayed or failed

gave him poor customer service when he complained about thatComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1901504.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.