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National Westminster Bank Plc

Financial Ombudsman decision DRN-1882771 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Bereavement and power of attorney

In the Ombudsman’s words

Mr R said NatWest didn’t do what it had promised, and it caused delays in releasing money from his late mother’s account.Payment delayed or failed

The estate of the late Mrs R complains about how National Westminster Bank Plc dealt with a request to pay funeral expenses, and to close the late Mrs R’s account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1882771.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.