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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN-1879962 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs J’s complaint is about Kensington Mortgage Company Limited. Mrs J is unhappy that, although she’d provided a letter to Kensington about her employment, Kensington went ahead with a possession hearing in any event.Treatment in financial difficulty

Kensington acknowledged that it hadn’t given Mrs J reasons as to why her letter hadn’t resulted in the court hearing being cancelled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1879962.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.