PSA Finance UK Limited

Financial Ombudsman decision DRN-1866883 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

PSA had done so in its handling of her arrears and by offering payment plans.Treatment in financial difficulty

Mrs M was unhappy with the response provided by PSA and she brought her complaint to this serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1866883.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.