BW Legal Services Limited

Financial Ombudsman decision DRN-1864807 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

incorrect information was recorded on his credit fileCredit file reporting

BW Legal’s obligation was to take reasonable steps to verify the accuracy and adequacy of the available data to ensure the true customer was pursued for the debt. I don’t think BW Legal met this obligationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1864807.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.