TSB Bank plc

Financial Ombudsman decision DRN-1856183 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

Mr A complains that TSB Bank plc recorded a CIFAS marker against his name.Credit file reporting

TSB closed it after it had carried out a review of the documents he’d provided. Mr A says TSB told him he’d provided a provisional driving licence which it couldn’t accept.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1856183.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.