Barclays Bank UK PLC

Financial Ombudsman decision DRN-1852149 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Dec 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr D has complained that Barclays Bank UK PLC didn’t do enough to investigate when he reported that he had been the victim of a scam.APP scam refund refused

There were errors in the way that Barclays administered the case and communicated with Mr D.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1852149.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.