Firms › Tesco Personal Finance Limited ›

Tesco Personal Finance Limited

Financial Ombudsman decision DRN-1851068 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss C had previously set up a payment plan with Tesco, allowing her to make reduced payments onto her credit card while her income was low.Treatment in financial difficulty

Tesco said it made a mistake when it set up Miss C’s payment plan. It set up a plan for £319.77 for five months, but this amount was wrong, she was paying about £50 more per month than she needed toService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1851068.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.