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American Express Services Europe Limited

Financial Ombudsman decision DRN-1844812 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss B complains that American Express Services Europe Limited (“Amex”) applied a late payment marker to her credit card account.Credit file reporting

I know that Miss B has some concerns about how Amex dealt with her complaints and she initially asked this service to look into this. But this service deals with complaints about financial products and services – we don’t deal with complaints about complaint handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1844812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.