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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-1809057 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

This affected Mr C’s credit rating.Credit file reporting

Mr C complains that RBS (Royal Bank of Scotland Plc) made a number of errors and provided poor service when dealing with a loan application.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1809057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.