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Go Car Credit Limited

Financial Ombudsman decision DRN-1807268 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

I understand Mrs N has experienced many personal and financial issues while bringing this complaint. I appreciate this would’ve been a very difficult time for her which is likely to explain why she chose to voluntarily terminate the agreement. As mentioned above, as she is likely to remain responsible for the outstanding balance on the finance agreement, I would expect GCC to treat her positively and sympathetically if she is in financial difficulty. Mrs N should also let them know if she is struggling so they can look at what they may be able to do to help.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1807268.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.