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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-1800106 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

X complains that Tesco Personal Finance PLC (“Tesco”) didn’t handle a claim he made to them under section 75 of the Consumer Credit Act 1974 (“section 75”) properlyComplaint handling

Tesco’s should not have put X at a disadvantage in the way they treated him or provide him with a worse quality of service as a result of his disability.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1800106.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.